NHSdiscounts.com

Home| Customer Service

Customer Service

We are here to help you.  So, whatever your enquiry there will be someone who can assist.

Customer Services
The office opening hours are 8am till 8pm monday to saturday and 10am till 4pm on sunday.

Telephone: 0845 122 2010
(lo-call rate applies)

Email: Customer Service
(customerservice@nhsdiscounts.com)

Post: NHS discounts
Suite 206 Fort Dunlop
Fort Parkway
Birmingham
B24 9FE

Technical Support

Email: tech@nhsdiscounts.com

Common technical problems

If you have forgotten your username and password and use our automatic reminder, but your email address has changed since you registered and you have not updated your details, the system will attempt to send an email to your old address.
If you have requested an automatic reminder but have not heard from us and you think this is the case email customerservice@nhsdiscounts.com with your full name and the old email address if you can remember it and we will email you your log-in details.

When registering you get an incorrect email address entered message - the most common error is adding a .co to an nhs email address - e.g. john.smith@nhs.co.uk, this is incorrect. There is no .co in an nhs email address.

Unable to log-in - if you entered a space in your username when you registered e.g. john smith and then when you try to log-in again you enter johnsmith, the system won't recognise your user name because it is not the one you registered with.

Or if you used a symbol or symbols such as &, * or + for example - john+smith or john*& in your username or password when you registered the system often won't recognise you when you try to log-in again - please email tech@nhsdiscounts.com with your name and user name/password and we will re-set your log-in.

Changing user details - when you are logged-in to the site click on the update link which is underneath the log-in box on the home page. The link will take you to your personal information page where you can update details such as your email address, work address, change of name, or if you wish to subscribe or unsubscribe to our newsletters. You do not need to re-register with NHS discounts if your details change or you move jobs within the NHS all you need to do is update your details.

   Feedback

We value your feedback so if you have something to say let us know what you think below.

Please enter your comment below :
If you are not logged in, or not yet a member - and you require a response, please include contact details

Frequently Asked Questions

If you want to know more about what NHS discounts can do for you have a look at the Q&A's listed below. If you have any other questions or need help with your registration then please email us at: customerservice@nhsdiscounts.com

Questions Answers

What is NHS discounts.com?

We are a website that provides discounts exclusively for NHS employees, their families and other Allied Health Professionals.
top

Why should I use this site?

It’s the only site designed specifically for NHS staff with EXCLUSIVE discounts from leading retail brands that will save YOU money.
top

Must I be employed by the NHS to join?

The service is designed to provide benefits to employees of the NHS and their families, but also embraces those who work closely with the NHS and retired staff.
top

How do I join?

Provide the required details on the registration page. You will choose your own username and password and this will . allow you unlimited access to the site. You will need to login with your personalised details, on each visit to the site.
top

How much will it cost?

NHS discounts.com makes no charge to members. No one off fees or subscriptions.
top

How much money will I really save?

We estimate that our exclusive offers could save you up to 10% of your salary if you use the site for your regular purchases.
top

What if my details change?

When you are logged in, on the home page there is a profile box on the right hand side of the screen where your name appears, click on Update at the bottom of the box, this will take you to your profile page where you can change your personal information such as new email address, email subscribe/unsubscribe, new work address etc.
top

Are purchases over the Internet safe?

We vet all suppliers to try and make all purchases as safe as possible.
top

Will there be more retailers offering discounts listed in the future?

Yes, we're constantly adding retailers who want to be part of this service.
top

How will you keep me updated with the latest information and offers?

When registering, all members will be asked if they wish to receive notification of news and special offers. If they accept this option, they will receive a monthly newsletter by e-mail.
top

How much is your newsletter?

Our newsletter is free. Just complete our quick registration process and it will arrive in your mail box monthly.
top

What is my staff ID number?

Some NHS employees have an ID number which is required on the registration form for NHS discounts. This is not a mandatory field and therefore does not have to be filled out in order to complete your membership.
top

How do I get answers to any other questions?

Contact us via subject related email addresses or our freephone number (see top of page), a service representative will personally respond.
top

Can I redeem these discounts in the High Street?

Most of our discounts are available via the internet and phone, although some are available in-store. You can find out how to get your discount by reading the instructions detailed on all of our retailer pages. If you would like to help us in our campaign to bring NHS discounts into the High Street, just tell all your colleagues about our wonderful service.
top