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Customer Service

We are here to help you.  So, whatever your enquiry there will be someone who can assist.

The office opening hours are 8am till 8pm monday to saturday and 10am till 4pm on sunday.

Telephone: 0845 122 2010
(lo-call rate applies)

Email: Customer Service
(customerservice@nhsdiscounts.com)

Post: NHS discounts
Suite 206 Fort Dunlop
Fort Parkway
Birmingham
B24 9FE

Technical Support

Email: tech@nhsdiscounts.com

Common technical problems

If you have forgotten your username and password and use our automatic reminder, but your email address has changed since you registered and you have not updated your details, the system will attempt to send an email to your old address.
If you have requested an automatic reminder but have not heard from us and you think this is the case email customerservice@nhsdiscounts.com with your full name and the old email address if you can remember it and we will email you your log-in details.

When registering you get an incorrect email address entered message - the most common error is adding a .co to an nhs email address - e.g. john.smith@nhs.co.uk, this is incorrect. There is no .co in an nhs email address.

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Frequently Asked Questions

If you want to know more about what NHS discounts can do for you have a look at the Q&A's listed below. If you have any other questions or need help with your registration then please email us at: customerservice@nhsdiscounts.com

Unable to log-in - if you entered a space in your username when you registered e.g. john smith and then when you try to log-in again you enter johnsmith, the system won't recognise your user name because it is not the one you registered with.

Or if you used a symbol or symbols such as &, * or + for example - john+smith or john*& in your username or password when you registered the system often won't recognise you when you try to log-in again - please email tech@nhsdiscounts.com with your name and user name/password and we will re-set your log-in.

Changing user details - when you are logged-in to the site click on the update link which is underneath the log-in box on the home page. The link will take you to your personal information page where you can update details such as your email address, work address, change of name, or if you wish to subscribe or unsubscribe to our newsletters. You do not need to re-register with NHS discounts if your details change or you move jobs within the NHS all you need to do is update your details.