If you want to know more about what NHSDiscounts can do for you have a look at the Q&A's listed below.
If you have any other questions or need help with your registration then please
email us at NHSDiscounts.com
Frequently Asked Questions
Q: What is NHSDiscounts.com?
Q: Why should I use this site?
Q: Must I be employed by the NHS to join?
Q: How do I join?
Q: How much will it cost?
Q: How much money will I really save?
Q: What if my details change?
Q: Are purchases on the net safe?
Q: Will you have more discounters?
Q: How will you keep me updated with the latest information and offers?
Q: How much is your newsletter?
Q: What is my staff ID number?
Q: How do I get answers to any other questions?
Q: Can I redeem these discounts in the High Street?
Q: Common technical problems
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| Q: What is NHSDiscounts.com?
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A: We are a website that provides discounts exclusively for NHS
employees, their families and other Allied Health Professionals.
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| Q: Why should I use this site?
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A: It's the only site designed specifically for NHS discounts and
sanctioned by the NHS - we are working solely to save YOU money. Never
before has such a vast range of discounts been available in one place.
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| Q: Must I be employed by the NHS to join?
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A: The service is designed to provide benefits to employees of the
NHS and their families, but also embraces those who work closely with
the NHS and retired staff.
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| Q: How do I join?
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A: Provide the required details on the registration page. You will
choose your own username and password and this will allow you unlimited
access to the site. You will need to login with your personalised
details, on each visit to the site.
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| Q: How much will it cost?
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A: NHSDiscounts.com makes no charge to members. No one off fees
or subscriptions.
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| Q: How much money will I really save?
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A: We estimate that our exclusive offers could save you up to 10%
of your salary if you use the site for your regular purchases.
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| Q: What if my details change?
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A: When you are logged in, on the home page there is a profile box on the left hand side of the screen where your name appears, click on Update at the bottom of the box,
this will take you to your profile page where you can change your personal information such as new email address, email subscribe/unsubscribe,
new work address etc.
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| Q: Are purchases over the Internet safe?
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A: We vet all suppliers to try and make all purchases as safe as
possible.
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| Q: Will there be more retailers offering discounts listed in the future?
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A: Yes, we're constantly adding retailers who want to be part of this service.
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| Q: How will you keep me updated with the latest information and offers? |
A: When registering, all members will be asked if they wish to receive
notification of news and special offers. If they accept this option,
they will receive a monthly newsletter by e-mail.
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| Q: How much is your newsletter?
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A: Our newsletter is free. Just complete our quick registration
process and it will arrive in your mail box monthly.
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| Q: What is my staff ID number?
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A: Some NHS employees have an ID number which is required on the
registration form for NHSDiscounts. This is not a mandatory field and
therefore does not have to be filled out in order to complete your membership.
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| Q: How do I get answers to any other questions?
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A: Contact us
via subject related email addresses or our freephone number, a service
representative will personally respond.
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| Q: Can I redeem these discounts in the High Street?
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A: All discounts that have been negotiated via NHSDiscounts
can be redeemed over the telephone or over the Internet [please check individual retailer pages for specific redemption information]. They are not yet available
in the High Street. However, this is something that we would like to provide our members
with in the future. If you would like to help us in our campaign to bring NHSDiscounts
into the High Street, just tell all your colleagues about our wonderful service.
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| Q: Common technical problems
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If you have forgotten your username and password and use our automatic reminder,
but your email address has changed since you registered and you have not updated your details,
the system will attempt to send an email to your old address.
If you have requested an automatic reminder but have not heard from us and you
think this is the case email customerservice@nhsdiscounts.com with your full name
and the old email address if you can remember it and we will email you your log-in details.
When registering you get an incorrect email address entered message -
the most common error is adding a .co to an nhs email address - e.g. john.smith@nhs.co.uk, this is
incorrect. There is no .co in an nhs email address.
Unable to log-in - if you entered a space in your username when you registered e.g. john smith
and then when you try to log-in again you enter johnsmith, the system won't recognise
your user name because it is not the one you registered with.
Or if you used a symbol or symbols such as &, * or + for example - john+smith or john*& in your username or password when you
registered the system often won't recognise you when you try to log-in again -
please email tech@nhsdiscounts.com with your name and user name/password and we will re-set your log-in.
Changing user details - when you are logged-in to the site click on the update link which is underneath
the log-in box on the home page. The link will take you to your personal information page where
you can update details such as your email address, work address, change of name, or if you wish to
subscribe or unsubscribe to our newsletters. You do not need to re-register with NHSDiscounts if
your details change or you move jobs within the NHS all you need to do is update your details.
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