Forgotten your password?

On our homepage there is a Forgotten your details button, however if you have forgotten your username or what email address was registered, you can just email us and tell us your old email address and we’ll send your details to your new email address.

My work email address is not being recognised when I log in, what do I need to do as I receive emails from you to this email address?

The system will only recognise the email address you have registered, if your work email address has changed, you will need to log in using your old email address and update your new email address in ‘My Details’.

When your work email address is changed, your IT department will re-direct emails from your previous email address to your new email address.

Username or email address not recognised?

If you entered a space in your username when you registered e.g. John Smith but try to log in using JohnSmith, the system will not recognise you.

Also for your email address, if you registered John.Smith@townpct.nhs.uk.com in error but your email address is John.Smith@townpct.nhs.uk it will only recognise the email address registered.

If you need reminding of your logging in details, please email us to assist.

I am using the correct email address and password but I am unable to log in, what can I do?

For Internet Explore browsers try Tools / Internet Options /Delete Temporary Files and try again (other browsers have slightly different methods). If this doesn't work, contact us and we’ll help.

Telephone: Office hours are 8am to 8pm Monday to Saturday and 10am to 4pm Sunday 0845 122 2010

Email: customerservice@nhsdiscounts.com

Post: NHS discounts
Suite 206 Fort Dunlop
Fort Parkway
Birmingham
B24 9FD

Q: What is NHS discounts.com?

We are a website that provides discounts exclusively for NHS employees, their families and friends

Q: Why should I use this site?

It's the only site designed specifically for NHS Staff with exclusive discounts from leading retailers that will save you money.

Q: Must I be employed by the NHS to join?

The service is designed to provide benefits to employees of the NHS, their families and friends and retired health workers

Q: How do I join?

Provide the required details on the registration page. You will need to log in with your details on each visit to the site

Q: How much will it cost?

There is no charge for membership

Q: How much money will I really save?

We estimate that these offers could save up to 10% of your salary if you use the site for your regular purchases

Q: What if I want to change my email address or other details?

You can change your details at My Details

Q: How will you keep me updated with the latest information and offers?

We will send you regular emails, and you can like us on Facebook to see offers there as

Q: Can I redeem these discounts in the High Street?

Most discounts are available via the internet or phone, although some are available in-store. You can find out how to get your discount on each of the retailer pages on this site

Q: How do I get answers to any other questions?

Just contact us by phone or email